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OpsCentral GenAI Knowledge Base

Intelligent Knowledge. 
Instant Answers.


OpsCentral GenAI Knowledge Base is an advanced Retrieval-Augmented Generation (RAG) based knowledge solution that helps organisations turn documents and business information into an intelligent, conversational knowledge source. Employees and customers can ask questions in natural language and receive relevant, contextual answers with references to the original source.


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Your Issue with the Traditional Way

Why Does Finding the Right Information Become More Difficult as Your Business Scales?

As organisations accumulate more documents, policies, procedures, FAQs, and operational knowledge, finding accurate information quickly becomes increasingly challenging. Employees and customers may need to search across multiple documents or systems, while traditional keyword-based search may not understand the intent behind a question.

A GenAI-powered knowledge base helps organisations make information easier to discover, understand and use.


Information Scattered Across Multiple Documents
Important knowledge can reside across policies, manuals, FAQs, reports, and other business documents. A centralised knowledge base brings these sources together for easier access and discovery.

Difficulty Finding Relevant Information
Traditional keyword searches may return too many results or miss relevant information. Semantic search understands the meaning and intent behind a query to surface more relevant answers.

Inconsistent Answers Across Users and Channels
When information is interpreted differently across teams or channels, maintaining consistency becomes challenging. A centralised AI knowledge source helps provide answers based on approved organisational information.

Your Knowledge.
Ready When You Need It.

Ask naturally. Get contextual, source-backed answers from your organisation’s trusted knowledge.
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OpsCentral GenAI Knowledge Base

Built for Service Reliability. OpsCentral GenAI Knowledge Base makes information easier to find, understand, and act on with an AI-powered knowledge base built around your organisation's own information.

Conversational Semantic Search
Ask questions naturally through a ChatGPT-like experience. Semantic search understands the intent and context of a query to retrieve relevant information from uploaded knowledge sources.
RAG-Based Intelligent Responses
Combines information retrieval with generative AI to produce contextual answers grounded in the organisation's approved knowledge sources.

Reference & Citation Support
Provide links or references to the original documents used to generate an answer, helping users trace information back to its source
Answer Override & Knowledge Control
Define approved answers for specific questions to maintain consistency and ensure critical information is presented exactly as intended.

Multilingual Knowledge Access
Upload documents in one language while allowing users to query and receive answers in other languages, making organisational knowledge accessible to a wider audience.
Scope, Categories & Tags
Organise knowledge using configurable scopes, categories, and tags to control how information is structured, retrieved, and presented.

Text & Vision Capabilities
Process and retrieve information from text-based content while supporting vision capabilities for relevant visual information within documents.

Omnichannel Integration
Extend the knowledge experience beyond the knowledge base by integrating responses into channels such as OpsCentral Web Chat and WhatsApp Messaging.
One connected Platform

Designed to remove friction across every layer of customer operations

For End-customer

Get Help, Without the Wait

Faster answers to common questions
Consistent information across channels
Ask and receive answers across languages
For Agents

Find Answers Without the Search

Find Answers Without the Search
Get relevant, contextual answers instantly
Trace answers back to the original source
For Operations

Stay in Control of Every Answer

Define approved answers for critical questions
Organise knowledge by scope, category and tags
Keep responses grounded in trusted sources

Getting Started with OpsCentral

OpsCentral requires technical configuration and workflows alignment
1
Speak to our consultants
You explain about your setup and what you want to achieve.
2
Get on OpsCentral
OpsCentral is the hub of the platform to house all the modules.
3
Modules Configuration
Our team of engineers will help setup your environment.
4
Start Using OpsCentral
We’ll help train your team to use OpsCentral to it’s full potential.
5
Collect Interactions
Communicate with your customers and solve their issues
6
Real-time Report
Use reports to improve your call centres and product/ services

FAQs

Everything you need to know about OpsCentral GenAI Knowledge Base. Can't find an answer? Contact us

OpsCentral GenAI Knowledge Base can work with a range of business knowledge sources, including policies, manuals, FAQs, procedures, reports, and other organisational documents. Knowledge can be organised using scopes, categories, and tags to support more structured information retrieval.

The RAG-based framework retrieves relevant information from the organisation’s approved knowledge sources before generating an answer. Reference and citation support can also provide links to the original documents, while answer overrides allow organisations to define approved responses for specific questions.

Yes. Organisations can upload knowledge in one language while allowing users to query the knowledge base and receive answers in other languages. This enables employees and customers to access organisational knowledge across different languages.

Traditional search typically relies on matching keywords, while GenAI Knowledge Base uses semantic search to understand the meaning and intent behind a question. This allows users to ask questions naturally and receive contextual answers based on relevant information across their knowledge sources.

Extend Your GenAI Knowledge Base Module

Our recommended Modules to boost the GenAI Knowledge Base module.
Manage | CRM

Shared contact info

Synchronise the address book with name and full detail of clients without accessing different system
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Intelligence | AI Suite

AI voice & message response

Let AI take control of the conversation before it reaches your agent.
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Capture | Email and SMS

Receive emails & SMS

Get emails and respond to it from a single platform instead of switching emails providers.
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Manage | Ticketing

Case management

Manage case quicker and effectively without switching to other platform.
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Suitable Solutions

Turn Business Knowledge into Intelligent Conversations

OpsCentral GenAI Knowledge Base uses natural language processing, machine learning, and Retrieval-Augmented Generation (RAG) to transform business documents into an interactive knowledge source.
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