Innovax Systems - Trust Center

OpsCentral is designed with security and accountability at its core, helping organisations safeguard sensitive information while maintaining complete visibility across every customer interaction.

Key security capabilities include:

Innovax Systems follows internationally recognised security and data protection standards to give customers confidence in how their information is managed.

OpsCentral is hosted on enterprise-grade cloud infrastructure designed for security, scalability and business continuity.

Our platform supports:

• Multi-Availability Zone deployment 
• High Availability architecture 
• Database replication 
• AWS Singapore hosting 
• Enterprise firewall protection 
• 99.5% uptime SLA 

Together with our Singapore-based engineering and 24/7 support team, organisations can rely on OpsCentral to deliver uninterrupted customer engagement.

Unlike many vendors, OpsCentral is fully developed in-house in Singapore, giving Innovax complete ownership of the source code and the flexibility to customise solutions without compromising security.

Every release follows a controlled Software Development Lifecycle (SDLC), including code reviews, version control, quality assurance, system testing and structured change management.

Our AI capabilities are built with enterprise governance in mind, supporting secure Retrieval-Augmented Generation (RAG), private knowledge bases, semantic search with source citations, and private deployment options to help organisations adopt AI confidently.

For more than two decades, Innovax Systems has supported organisations operating in highly regulated and mission-critical environments, including government, telecommunications, healthcare, education, aviation and critical infrastructure.